Comfortable beds, helpful staff, and a great breakfast buffet helped make my stay enjoyable, with fresh fruits, scrambled eggs, and bacon, alongside a convenient shuttle service to get around easily.

Liked everything.

During my stay at Crowne Plaza Chicago-Northbrook, An Ihg Hotel, I appreciated the hotel's cleanliness and the friendly demeanor of the staff. The lobby was well-decorated and easily accessible, which made moving around very comfortable for me.

More seating in common areas would be helpful.

Quiet room, spacious room, with easy free parking and a wonderful breakfast included for IHG members who need a comfortable place to stay while exploring the area.

None.

would love to go back

The room had air conditioning, a flat-screen TV, and a private bathroom with a shower. Lots of towels and free toiletries were available. The outdoor swimming pool was a nice spot to relax, with sun loungers and umbrellas. The breakfast buffet was fantastic, featuring fresh fruit, delicious pastries and good coffee.

perfect spot for city strolls and nearby parks

during my weekend stay, I loved the amazing pool and patio area that felt clean and inviting. The beds were incredibly comfortable for a great night's sleep after exploring the nearby River Trail Nature Center, which is just a short walk away and offers beautiful natural views.

great beds and fresh breakfast options made for a comfortable stay with family

Nice clean hotel with attentive staff.

I had a great stay! The breakfast was surprisingly good and served with a menu—better than I expected! Plus, the room was perfectly clean and comfy with nice fresh towels.

clean and comfy stay

Really enjoyed my night here! The hotel was super clean and the staff were friendly. Just wished the bathroom light was a bit brighter, it felt kinda dim. Overall, it was a pleasant experience with nice amenities! Love the comfy bed too.

Comfortable Stay with Great Breakfast Experience

Had a pleasant one-night stay in a Standard King Room with Balcony. Enjoyed the breakfast buffet featuring fresh fruits and attentive service, which made mornings delightful. The staff was polite but could improve on directives around the hotel layout for easier navigation. A map at check-in would be a great help!

A clean and quiet place to unwind, perfect for self-care after a stressful week. The outdoor pool area was enjoyable, and the nearby shopping and food options were great. However, the service left much to be desired. staff appeared uninterested, and the restaurant felt uninviting, especially with its emptiness during peak dinner hour. Check-in and check-out processes could also be improved for better customer satisfaction.

The staff at the front desk were friendly and truly helpful, which made the check-in process smoother. However, my experience was tainted by a bed bug issue that affected my family, prompting a distressing room change without adequate assistance. Despite the initial positive impressions of cleanliness and comfort, the lack of follow-through on reported issues left much to be desired.

I was impressed by the hotel's beautiful lobby, featuring elegant decor that evokes a charming 1920s vibe. It was easy to navigate around the property, making it comfortable for seniors like myself to get from place to place.

Better seating options in common areas would be nice.

Comfortable Stay with Room for Improvement

Had a decent 4-night stay. The beds were incredibly comfortable, which was a highlight after long days in Chicago. However, I faced difficulties with mobility due to outdated pool amenities and limited accessibility. It would be great if the outdoor pool had better access options, like stairs.

Comfortable bed, convenient location, with a clean pool area and a helpful reception staff who provided timely assistance when needed.

Limited dining options were available, and the service at the bar felt uninviting.